Contact Us

Getting help with a gambling problem

If you are struggling with gambling, the contact form on this page is not the right place to turn. Reach out instead to the dedicated support services that exist for exactly this purpose. These organisations offer free, confidential advice and can talk you through self-exclusion tools and other practical steps. You will find their details on the responsible-gambling page of this website, and they are the people best placed to help you.

How we read and reply

Our team reads and replies in English. Send your message in English and you will get a response in the same language. We cannot commit to a specific turnaround time, but we do aim to get back to you as soon as we reasonably can.

What never belongs in the form

Do not put financial details, passwords, PINs, or scans of identity documents into this form. The form is not a secure channel for that kind of material, and we will never ask you for it. If you are asked to send such information anywhere, treat it as a warning sign. Keep your account credentials and payment data out of any message you submit here, and if you have any doubt about a request for sensitive information, contact the relevant operator directly through its own official channels.

If you are in difficulty with gambling, that same rule applies: do not send financial or personal details through this form. Use the specialist support services instead, as they are equipped to handle your situation with the appropriate care and confidentiality.